| Physicians are under increasing pressure from payers to proactively manage their patient population in accordance with evidence-based quality guidelines. CMS and other payers are advancing new Pay-For-Performance financial incentives that can be a significant contribution to practice profitability. |
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| Physicians are in a unique position to guide patients to adopt healthier lifestyles, obtain needed screening and diagnostic tests, and maintain appropriate drug therapies. Many physicians have made substantial investments in electronic medical records (EMRs) to aid them in the identification of disease states and recommended treatment guidelines for patients seen in the office, but this is only part of the solution. |
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| What about those patients who fail to book appointments or become lost to follow-up? |
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| How many patients get an “annual physical” every three years or so? How many diabetics are behind on getting their HbA1c checked? With vaccinations, immunizations, and health screenings to track for every patient, the task of keeping up with recommended care can be overwhelming. |
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| Patients who are “non-compliant” with preventative and follow-up care recommendations often fall off the radar screen, leading to adverse outcomes for the patient, lost revenue for the practice, and increased medical liability for the physicians who are responsible for their care. In fact, more than 70% of patients do not receive recommended preventative care while over 50% of chronic disease patients do not receive the follow-up care indicated by evidence-based guidelines.* |
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| Most practices make some attempt to identify their non-compliant patients through periodic chart-pulls or ad hoc reporting from their practice management system or EMR. The physician’s staff work lists of non-compliant patients as time permits, placing phone calls or sending letters, but the process is incomplete, sporadic, and staff time intensive. And the effectiveness of these activities is limited. |
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| Phytel’s Proactive Patient Outreach automates the follow-up process for your entire patient population. Phytel maintains a patient registry for all active patients in the practice, and scans daily to identify non-compliance according to the protocols selected. The system operates in the background to bring the patient back into compliance with whatever healthcare service is due. |
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| Proactive Patient Outreach involves a four-step process: |
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IDENTIFY patients due for recommended care |
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NOTIFY patients through automated outreach messaging |
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TRACK patient response and monitor compliance |
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MEASURE financial and clinical results |
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| Proactive Patient Outreach is provided on an affordable monthly per provider subscription basis. As an Application Service Provider (ASP) model, clients access the service through a simple and secure Internet interface. There is nothing to buy at the practice level and the impact on the practice IT staff is minimal. Implementation typically takes 45-60 days from contract signature. The results are guaranteed. |
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| Please continue to BENEFITS for more details on our service. |
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| * Source DOQ-IT 2006 Study & HEDIS 2005 Study |
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