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| Proactive Patient Outreach |
| Results in $1,000,000 ROI |
| Case Study |
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| New Solution to an Old Problem |
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| "When our P.A., Medical & Surgical Clinic of Irving, (www.MSCITX.com) began reviewing appointment confirmation systems, we were very surprised at what we found." |
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| "Initially, MSCI had determined that our patient no-show rate was too high. Our goal was to find a product that could help our staff recoup lost revenue from patients that were not keeping appointments. Instead we found a solution to continual patient follow-up problems. It became apparent that the no-show rate was only the tip of the iceberg. At the core, the issue was our inability to consistently and effectively contact patients." |
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| "Primarily, confirming appointments was an integral part of ensuring the patient kept the visit. Staff were frustrated making calls all day. Secondly, staff could not keep up with patient recalls. Countless man-hours were spent reviewing system reports to identify the patients who were due for follow-up care even though our information systems could produce patient recalls. The staff struggled to reach patients with phone calls and futile letters. The response rates were bleak – as low as 5% – with virtually zero tracking ability. The most disturbing issue was that we were unable to tell how many patients were calling to book appointments from these efforts...then we found Phytel." |
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| Healthy Patients, Healthy Return |
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| Phytel’s Proactive Patient Outreach was the new solution to MSCI’s old problem. “We were thrilled to discover an automated system that could effectively contact patients for us. Not only does Phytel make multiple attempts to notify non-compliant patients in need of a recall, but it knows the precise interval when patients are due to be seen and for what reasons. For example, Phytel can detect and contact diabetic patients who have not been seen for their HbA1c tests; hypertensive patients who have not been seen for blood pressure checks; and even patients who have not been seen in years and are now due for an annual physical, mammogram, DEXA scan, or screening." |
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| "As a result, MSCI is keeping patients healthy based on "best-practice" preventive health and chronic disease management protocols. Not only are the physicians providing higher quality care, but they have seen a dramatic increase in revenue. Phytel actually provides a quantifiable process whereby it tracks and measures the number of notifications to non-compliant patients and the number of correlating booked appointments, thus equating to more revenue. The financial rewards from Phytel’s automation have been astonishing. MSCI has documented a 19X ROI representing nearly $1M in increased revenue!" |
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